Terms and Condition

GENERAL TERMS AND CONDITIONS APPLICABLE FOR USE OF THE ONLINE PAYMENT OF SRI LANKA STANDARDS INSTITUTE

01. General 

Prior to making a payment through the e-Service portal, you are strongly advised to be vigilant of the following guidelines and comply with the same;

• Select the correct service you required.
• Ensure that you have a thorough understanding of the rates applicable.
• Any number of services could be purchase at once.
• Standard customer verification and other terms and conditions would apply.
• NIC numbers of each and every user should be furnished.
• A reference number along with service details will be sent via email and SMS to customer who make the payment via website.
• A service only becomes guaranteed once full payment has been paid.

PAYMENT METHODS

You should use a valid VISA or Master Credit/ Debit card when making online purchasing through the internet or you can upload a copy of your direct bank deposit slip.

Government approved taxes will be applicable depending on the service requisition.

Debit/Credit Card, Bank Account Details:

You agree that the debit/credit card details provided by you for use of the Sri Lanka standards Institution online purchase is correct and accurate and you shall not use a Debit/ credit card, that is not lawfully owned by you or the use of which is not authorized by the lawful owner thereof. You further agree and undertake to provide correct and valid debit/credit card details.

You agree, understand and confirm that your personal data including without limitation details relating to debit card/ credit card transmitted over the Internet may be susceptible to misuse, hacking, theft and/ or fraud and the Sri Lanka Railways or your Payment Service Provider(s) have no control over such matters.

The Sri Lanka Standards Institution (including its service providers and suppliers), the Payment Service Provider(s) and its affiliates and associates shall not be liable, at any time, for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorized access to, alteration of, or use of information contained on the Website.

You warrant, agree and confirm the following when you initiate a payment transaction through the Service and/or issue an online payment instruction and/or provide your card / bank details:

• You are fully and lawfully entitled to use such credit / debit card, bank account for such transactions.
• You are responsible to ensure that the card/ bank account details provided by you are accurate.
• You authorize debit of the nominated card/ bank account for the payment of fees selected by you.
• You are responsible to ensure that sufficient credit is available on the nominated card/ bank account at the time of making the payment to permit the payment of the dues payable or fees selected by you.

You are responsible for all transactions performed utilizing your credit/debit card and/or bank account.

Server Slow Down/Session Timeout: In case the Website or Payment Service Provider’s webpage, that is linked to the Website, is experiencing any server related issues like 'slow down' or 'failure' or 'session timeout', you shall, before initiating the second payment, check whether your bank account has been debited or not and accordingly resort to one of the following options:

• In case the bank account appears to be debited, ensure that you do not make the payment twice and immediately thereafter contact the Sri Lanka Railways via e-mail or any other mode of contact as provided by the Sri Lanka Railways to confirm payment.
• In case the Bank Account is not debited, you may initiate a fresh transaction to make payment.
• However, you agree that under no circumstances the Payment Gateway Service Provider shall be held responsible for such fraudulent/duplicate transactions and hence no claims should be raised to Payment Gateway Service Provider. No communication received by the Payment Service Provider(s) in this regards shall be entertained by the Payment Service Provider(s).

02. Cancellation and Refund policy

• If you wish to cancel any service request, you have to contact {{env('MAIL_FROM_SHORT_NAME')}} relevant officers via   and it is a mandatory requirement to provide your service reference number, date, etc.  for verification purpose.

• You are request to submit a request letter to {{env('MAIL_FROM_SHORT_NAME')}} head office or email ({{env('EMAIL_ADDRESS')}}) via by clearing mention the reference details and mentioned the subject as “Cancelation of E-Service / Refer Number: XXXXXXXXX”.

• Refunds will be available only for the particular service which has been completely unavailable due to any unavoidable Circumstances.

• Only the cost will be refunded and service charge will not be refunded.

• Refunds can be claimed only on cashiers at {{env('MAIL_FROM_SHORT_NAME')}} head office.